超星尔雅学习通《商务英语口语与实训(江西外语外贸职业学院)》2023章节测试答案

超星尔雅学习通《商务英语口语与实训(江西外语外贸职业学院)》2023章节测试答案
1.1Ticket reservation （机票预订）
1、What class of ticket would you like，______ class or business class? 那你需要定什么舱位的机票（经济舱还是商务舱）？
A、economy
B、economic
C、economical
D、economics
正确答案：A
2、以下术语中英翻译中正确的是？
A、One-way ticket 单程机票
B、Single ticket 单人机票
C、Round-trip ticket 返程机票
D、Return ticket 回程机票
正确答案：ACD
3、What information should we offer when we reserve an air ticket?
A、Personal name
B、Leaving date
C、Destination
D、Seat number
正确答案：ABC
4、Lee is going to reserve an air ticket to Paris. But he is not sure about the return date. So what kind of ticket would you suggest him to book?
A、Return ticket
B、One-way ticket
C、Open ticket
D、Round-trip ticket
正确答案：BC
5、“请问您想什么时候出发呢？”以下英文表达正确的是？
A、When would you like to leave?
B、When will you depart?
C、What time would you like to take the plane?
D、When do you plan to go?
正确答案：ABCD
6、How could we pay the ticket fare?
A、By L/C.
B、By cash.
C、By credit card.
D、Pay online.
正确答案：BCD
7、“如果您现在预订，可以享受八折优惠。”以下英语表达正确的是？
A、We could offer you 20% discount if you reserve now.
B、We could offer you 80% discount if you reserve now.
C、You are 20% off if you reserve the ticket now.
D、You are 80% off if you reserve the ticket now.
正确答案：AC
8、【填空题】What is the _____ of the ticket? (请问机票折扣是多少？）
正确答案：discount
9、【简答题】How do we reserve an air ticket?
正确答案：we could reserve an air ticket through ticket office, travel agency and on line. We need to tell the officer our destination, leaving date, class of seat
1.2Check-in（办理登机手续）
1、I am afraid that your baggage is ______.
A、overweight
B、overweighted
正确答案：A
2、We have to ____________, before going through the Security Inspection.
A、check the documents
B、check the luggage
C、choose the seat
D、get the boarding pass
正确答案：ABCD
3、【填空题】Which seat do you prefer, __1___ seat , ___2___ seat , or ____3_____seat? 您喜欢什么座位，靠窗的，靠过道的，还是中间的位子？
正确答案：window aisle middle
4、We should show our ID card when we are checking in at the departure lounge.
正确答案：X
5、【论述题】How do we CHECK IN at the airport?
正确答案：1. Find the terminal at the airport. 2. Check Tickets / ID Card / Passport 3. Check and Weigh the Luggage 4. Choose the Seat 5. Get Boarding Card / Pass
1.3Security Inspection（安全检查）
1、Usually speaking, when should we get to the airport for the international flight?
A、3 hours before taking off
B、2 hours before taking off
C、1 hours before taking off
D、40 mins before taking off
正确答案：B
2、Most passengers must go through the security gate for check.
正确答案：X
3、The passengers are not allowed to carry metallic things.
正确答案：X
4、The carry-on luggage must go through X-ray scanner.
正确答案：√
5、Flammable items cannot be taken with you into the aircraft.
正确答案：√
6、The cellphone and laptop should be put in the basket for check.
正确答案：√
7、Most passengers must go through the security gate for check.
正确答案：X
8、【简答题】What is the purpose of security check at the airport?
正确答案：Airport security serves two purposes: first, to protect the airport from attacks and crime; second, to protect the aircraft from attack.
9、【简答题】How many processes are there during the security check?
正确答案：There are two processes during the security check. First, for document check; second, security check for belongings.
1.4Contrabands（飞行违禁品）
1、Which item belongs to the contraband on the plane for the carry-on baggage?
A、water
B、lighter
C、knife
D、snacks
正确答案：ABC
2、Only international flights require security check.
正确答案：X
3、The passenger, who refuses the check, would not be allowed to board the flight.
正确答案：√
4、Battery and mobile pack charger are allowed in the checked luggage.
正确答案：X
5、It doesn’t matter to make jokes regarding aircraft hijacking or bombing.
正确答案：X
6、Any liquid is prohibited in the carry-on luggage.
正确答案：√
7、【简答题】Give some examples about the contrabands at the airport and on the plane.
正确答案：
1.5Signs at the airport（机场标识）
1、 The sign above means__________?
A、lift
B、escalator
C、elevator
正确答案：B
2、 The sign above means__________?
A、baggage
B、baggage car
C、luggage car
D、baggage cart
正确答案：D
3、If we need some help at the airport, what kinds of signs below could we look for?
A、
B、
C、
D、
正确答案：B
4、What does the sign below mean?
A、Don't Fall Down!
B、Be careful!
C、Wet floor!
D、Watch out!
正确答案：C
5、 Which sign blow has the same meaning as the sign above?
A、
B、
C、
D、
正确答案：C
6、 The sign above means______________?
A、toilet
B、restroom
C、bathroom
D、lavatory
正确答案：ABCD
2.1Boarding （登机）
1、Boarding usually happens _____ minutes before scheduled departure.
A、30
B、60
C、90
D、120
正确答案：A
2、About two hours prior to takeoff, the gate attendant will announce the boarding time.
正确答案：X
3、Most hallways are long.
正确答案：X
4、【其它】Boarding usually happens _____ minutes before scheduled departure.
正确答案：120
5、【其它】_______ always boards the plane first
正确答案：First class
6、【其它】Your larger carry-on luggage should be put __________
正确答案：under the chair
2.2Inflight Meal （机上用餐）
1、Which of the following doesn't belong to nonalcoholic beverage?
A、tea
B、juice
C、liquor
D、coffee
正确答案：C
2、Please put your _____ in upright position.
A、seat back
B、tray
C、desk
D、chair
正确答案：A
3、Now we’ll be serving drinks. Please pull down your ______ table.
A、little
B、tray
C、desk
D、front
正确答案：B
4、【填空题】How do you like your steak done? ____, medium or well-done?
正确答案：Rare
5、【简答题】Translation:Please put your seatbacks in the upright position and pull open your table, please.
正确答案：请把椅背调直并打开小桌板。
6、【简答题】Translation: May I have a vegetarian meal instead please?
正确答案：请问可以换素食吗？
7、【简答题】Translation: Which do you like to have for your lunch, beef, Chicken or fish?
正确答案：您中午想吃牛肉、鸡肉还是鱼？
3.1Immigration（入境检查）
1、What are listed on the passenger arrival card?
A、flight number
B、passport number
C、occupation
D、date of birth
正确答案：ABCD
2、If your uncle is a Chinese and he goes to Paris for travelling, then for French people, his behavior is _____.
A、emigration
B、immigration
C、migration
D、pointless
正确答案：B
3、【填空题】Excuse me, I can't find my _____?
正确答案：baggage
4、After we get off the plane, will we be able to leave the airport directly and enjoy our travelling in the foreign countries?
正确答案：X
5、Immigration officer will not check whether your passport and the visa are valid.
正确答案：X
6、【简答题】Translation: What's the purpose of your visit? Business trip or Sightseeing?
正确答案：你来这里是出差还是旅游？
3.2Customs Declaration （海关申报）
1、As a Chinese, how many customs should we go through when we go to Paris for travelling?
A、once
B、twice
C、thrice
D、none
正确答案：B
2、what cannot be allowed for clearance?
A、Articles not for peosonal use
B、Articles exceeding the reasonable amount
C、Articles exceeding the limitation of the permitted value
D、Articles without payment of required duties
正确答案：ABCD
3、Which carousel is for the luggage from Shanghai? : 哪个行李传送带是负责运送来自上海的行李的？
正确答案：√
4、【简答题】Translation: May I have a declaration form please?
正确答案：能给我一张申报单吗？
5、【简答题】Translation: That’s more than the allowance of free.
正确答案：这超过了免税金额了。
6、【简答题】Translation: Do I have to pay duty on it?
正确答案：我需要为这件东西缴税吗？
3.3Currency Exchange（货币兑换）
1、Which of the following is a foreign currency?
A、JPY
B、USD
C、EUR
D、CNY
正确答案：ABC
2、What should be signed on the exchange form?
A、name
B、address
C、the amount of money
D、nothing
正确答案：ABC
3、Which of the following currencies are still available now ？
A、dollar
B、HK dollar
C、mark
D、yen
正确答案：ABD
4、Which of the following is a creadit card？
A、American Express
B、Visa
C、Mastercard
D、Carte Blanche
正确答案：ABCD
5、Is it in traveler's cheque？ ： 能换旅行支票吗
正确答案：√
6、【简答题】Translation： I'd like to know how I shall give it to you.
正确答案：我想知道如何付钱给你。
7、【简答题】Translation: In what denominations?
正确答案：要什么面值的？
8、【简答题】What a cashier should do at the foreign Exchange Counter？
正确答案：1 Ask the guest how much money he or she would change and show the exchange rate. 2 Ask the guest to fill in the form and show his passport. 3 Sign the client's name on the exchange memo. 4 Give currency to the guest.
3.4Baggage lost （行李丢失）
1、What are the possible reasons of baggage Lost?
A、Find the wrong baggage claim area.
B、Your luggage is on the wrong flight.
C、Your luggage is overweight.
D、Your luggage is stolen.
正确答案：ABC
2、Which of the following aspects need to be given in order to find the lost luggage?
A、your flight number
B、your age
C、description about your luggage
D、your contact number or address
正确答案：ACD
3、You needn't to pay for the excess baggage charge for your overweight luggage.
正确答案：X
4、If you want to pick up your luggage, you need to find the baggage claim area first.
正确答案：√
3.5Lost the way（迷失方向）
1、If a person is not quite sure about how to find a certain place, you might_________.
A、show the way in person
B、give some specific directions
C、tell him/her to look at the map
D、advice him/her to ask others for help
正确答案：B
2、Which one could be the best way to give directions?
A、Try to be complicated.
B、Try to be simple.
C、Give lots of details.
D、Give lots of road names.
正确答案：B
3、Before we ask for directions, we needn't remember to be polite.
正确答案：X
4、The best way to give directions is to use long sentences which include lots of detailed information.
正确答案：X
4.1Make Introduction（介绍）
1、I’d like to _______ further explanations about exchanging business cards at the first meeting.
A、add
B、offering
C、ask
D、post
正确答案：D
2、I'm glad to have the _______ of meeting you in my hometown.
A、pleasure
B、chance
C、reputation
D、time
正确答案：A
3、We _______ very much that you have come to visit our company.
A、say
B、express
C、glad
D、appreciate
正确答案：D
4、In the business letter of _______ ,give background information from your personal experience.
A、trade
B、introduction
C、negotiation
D、company
正确答案：B
5、I _______ a lot every year on business, but this is my first visit to your country.
A、travel
B、do
C、go
D、come
正确答案：A
6、Business introductions are usually very formal.
正确答案：X
7、You should introduce the old to the young.
正确答案：X
8、When receiving others’ business card, always look at it and acknowledge it.
正确答案：√
9、Put the card you received carefully in your card case or with your business documents.
正确答案：√
10、Some elements like introducers, recipients, context and etiquette should be considered in business introduction.
正确答案：√
4.2Meeting Guests at the airport （接机）
1、We _____ high reputation among our customers in the world market.
A、acquire
B、get
C、achieve
D、enjoy
正确答案：D
2、We are focusing our attention on building a strong _______ and improving the quality of our products.
A、client base
B、client information
C、client foudation
D、client data
正确答案：A
3、What preparation work should we do before we go to the airport to meet the guest(s)?
A、Check the guest(s) flight number and arrival time.
B、Book a room (rooms) for the guest(s).
C、Prepare business card for exchanging.
D、Prepare a kind of vihicle, such as a car or bus.
E、Book a package tour for the guest(s).
F、Prepare an attractive and sexy dress for yourself.
正确答案：ABCD
4、It is not so necessary to exchange your name card with your customer when meeting him at the airport.
正确答案：X
4.3 Making appointments（预约）
1、Business appointments are usually very formal.
正确答案：√
2、You should arrive early to greet your guests.
正确答案：√
3、You should make a business appointment face to face.
正确答案：X
4、When making business arrangement, you should follow some rules.
正确答案：√
5、It is not necessary to make your first appointment as early as possible.
正确答案：X
6、【简答题】What will you say if you phone the customer for a meeting to discuss the contract?
正确答案：
7、【简答题】What's the working process of making appointments in business situation?
正确答案：
4.4Rescheduling（改约）
1、I was just _____ by the airlines that my flight has been rescheduled.
A、asked
B、expected
C、told
D、informed
正确答案：D
2、I am planning to _______ my talk with him till Tuesday.
A、postpone
B、have
C、give
D、offer
正确答案：A
3、According to the schedule_______before, Mr. Shawn is going to visit your company.
A、early
B、back
C、given
D、arranged
正确答案：D
4、I'm afraid that I have to __________ my appointment.
A、give
B、cancel
C、present
D、delete
正确答案：B
5、Something _______ has come up. He has to attend a very urgent meeting.
A、unexpected
B、worse
C、happy
D、on the way
正确答案：A
6、Making the call to rearrange the appointment is a good way.
正确答案：√
7、Lies or bogus excuses are worst reasons for rescheduling.
正确答案：√
8、You should call the person you are scheduled earlier whenever possible.
正确答案：√
9、You should bring forward the appointment as soon as possible.
正确答案：X
10、Business schedules couldn’t help companies keep track of important events and dates.
正确答案：X
5.1At the Hotel (酒店）
1、Which is not one of the main types of hotel room offered to the conference attendees?
A、twin room
B、double room
C、family suite
D、business suite
正确答案：C
2、A hotel usually provides the following services except ______.
A、Room reservation
B、morning call
C、route arrangement
D、shuttle bus
正确答案：C
3、Choose the most suitable expression
A、vacant 未被占用的
B、family room 家庭房
C、shutter bus 接送大巴
D、breakfast coupon 早餐券
正确答案：A
4、Choose the most suitable expression
A、铺床服务 bed service
B、洗衣服务 laundry service
C、细目 detailed list
D、急件 urgent pack
正确答案：B
5、【简答题】When should we give tips for hotel service? Be in detail, please.
正确答案：
5.2Hotel reservation（酒店预订）
1、How much do you _____ per night?
A、cost
B、charge
正确答案：B
2、60 dollars per night per room, plus 15%____.
A、service cost
B、service charge
C、service commision
D、service payment
正确答案：B
3、I would like to reserve a family ____.
A、room
B、apartment
C、suit
D、suite
正确答案：A
4、What items should be covered while booking a room?
A、arriving date and time
B、types of room
C、number of the rooms
D、personal information
正确答案：ABCD
5、Do you have a _______twin room ?
A、empty
B、vacant
C、spare
D、available
正确答案：BC
5.3Check into the Hotel（酒店入住）
1、The identification is unnecessary to present when you check into the hotel as it can be seen in the hotel reservation system.
正确答案：X
2、Providing the registration number can save our time for pulling up the information.
正确答案：√
3、When upgrading the room, we should never pay the extra charge.
正确答案：X
4、There are several ways for booking a hotel, such as online booking, telephone booking, etc..
正确答案：√
5、We don't need to give tips to bellboy when reaching the hotel.
正确答案：X
6、【简答题】What should you do to check in the hotel when you have a reservation?
正确答案：
6.1Banquet Speech（宴会致辞）
1、【简答题】In general, there are two types of banquet speech. Please list out the layout of each of them respectively.
正确答案：--Content of Welcoming Speech: (1).Form of Address; (2).Extending Welcome; (3). Relationship Development; (4).Future Cooperation; (5).Proposing a Toast. --Content of Appreciating Speech: (1).Form of Address; (2).Expressing Thanks; (3).Intention of Visiting; (4).Future Cooperation; (5).Proposing a Toast.
2、【简答题】Please compare the similarity and differences between welcoming speech and appreciating speech, then present it in oral report.
正确答案：Similar to the welcoming speech, the appreciating speech also covers 5 parts. Firstly, the form of address, then goes a reply for warm welcome by host or hostess. In the following, the guests will mention the goal of visiting while the host may start recalling the history of cooperation here in the welcoming speech. Then, the both ending will go to their hopes for future cooperation. Finally, it is the same toast part again.
3、【论述题】Imagine you are one staff on behalf of ABC company to entertain the clients, please make a welcoming speech in the banquet.
正确答案：(Open)
6.2Western cuisine（西式餐饮）
1、On the western dinner table, the bread and butter plate is on the center.
正确答案：X
2、Place your napkin on the lap as soon as you are seated when you are having the western dinner.
正确答案：√
3、You can talk with food in your mouth at the dinner.
正确答案：X
4、Things those are not eaten like bones should be put on the table at the western dinner .
正确答案：X
6.3Chinese cuisine（中式餐饮）
1、The flavor of Shandong cuisine is_______.
A、spicy and hot
B、sweet and light
C、fresh and salty
D、numbing and sour
正确答案：B
2、Which does not belong to the eight great regional cuisine in China?
A、Sichuan cuisine
B、Hunan cuisine
C、Jiangxi cuisine
D、Zhejiang cuisine
正确答案：C
3、【简答题】Please list out the basic rules of menu translation.
正确答案：1. Show the main ingredients used and the main cooking techniques; 2.Add the “color, taste, shape”; 3.Introduce the history legends concisely.
4、【简答题】2.What is the right course order of Chinese cuisines?
正确答案：Chinese cuisine has its own course order. After you have ordered, tea or a different drink and cold dishes will be served first. Hot dishes are then served one by one. Soup is often the last dish of a meal, followed by fruit for dessert. Finally, the staple dishes, usually rice and noodles, will be presented.
6.4Entertain the guest（款待客人）
1、In China, according to etiquette practices, when having dinner, the better seats are those facing the main entrance.
正确答案：√
2、The Chinese prefer to entertain in their homes rather than in the public places, especially when entertaining foreigners.
正确答案：X
3、In China, it is polite to open gifts as soon as they are given to express appreciation.
正确答案：X
4、In the west, it is a general practice to send a gift to guests, but the gift is neither too big nor expensive.
正确答案：√
5、【简答题】Apart from traditional ways,what other kinds of activities should we plan to entertain guests?
正确答案：There are many ways can be used to entertain our clients, including the formal ways, like dinner, party, wine tasting, the leisure ways, like playing golf, bowling or typical Chinese one, playing mahjong, even some healthy ways are emerging nowadays, like going out for a travel, taking a sauna or doing a massage.
6、【简答题】Make a brief introduction to the seat arrangement in Chinese culture.
正确答案：There are some principles of seating place sequence should be followed: a. Right is the honor guest and the left is the opposite. It is just the opposite of the western culture. b. Center seat is the most honorable: When three are dining together, the person in center position is higher than the people in the seats on both sides. c. According to etiquette practices, when having dinner, the better seats are those facing the main entrance. d. Better seats facing the landscape in the exclusive restaurants, there usually have elegant and beautiful scenery or the performances indoor which is for diner viewing. So the best viewing angle for watching is the best seat.
7.1Company Visit（公司参观）
1、What are essential in a company visit?
A、facial expression and eye contact
B、politeness
C、punctuality
D、All of the above
正确答案：D
2、As about the branch names of a company, which expression is not correct?
A、Human Resources Department
B、Sales Promotion Department
C、Personal Department
D、General Accounting Department
正确答案：C
3、【简答题】How to prepare for a company visit?
正确答案：
4、【简答题】If the manager is not available, what should the assistant do when receiving guests? Try to describe in detail.
正确答案：
7.2Factory Tour（工厂参观）
1、成品 Real prodcution
正确答案：X
2、原材料 raw material
正确答案：√
3、占（比重） account to
正确答案：X
4、市场占有率 market share
正确答案：√
5、人工成本 labor profits
正确答案：X
6、【简答题】How to prepare for a factory tour?
正确答案：
7、【简答题】Compared with company visit, do you think factory tour is more important? Tell reasons.
正确答案：
7.3Company Presentation（公司展示）
1、What items should be included in the presentation?
A、Number of the customer
B、Competitive Rivals
C、Final Risk
D、Outline and Objective
正确答案：D
2、What should we do for a company presentation?
A、Customer Analysis
B、Resource Preparation
C、Presentation displaying
D、Staff Training
正确答案：ABC
3、My name is Lucy Smith. And I’m____ Sales Department of Rainbow Company.
A、in charge of
B、major in
C、responsible for
D、master
正确答案：AC
4、What background information could we prepare for presentation?
A、Founder
B、Company Culture
C、History
D、Potential Market
正确答案：ABCD
8.1Preparation for Exhibition（会展准备）
1、Which is one of the different types of the booth?
A、standard booth
B、block booth
C、peninsula booth
D、island booth
正确答案：ABCD
2、What are the principles of choosing the exhibition venue?
A、It should be far away from commercial areas and political areas.
B、Convenient traffic and complete facilities are required.
C、Effective budget also plays a crucial role while choosing a good venue.
D、Long and narrow framework is favorable.
正确答案：BCD
3、Which translation is not corrct?
A、Booth order 展台预订
B、Decrator 装潢公司
C、Block Booth 角落展台
D、Badge 预算
正确答案：CD
4、It is a good choice for us to choose the venue which is far away from the political areas.
正确答案：√
8.2Reception Etiquette in the Exhibition（接待礼仪）
1、We have already_____ a leading market position.
A、acquired
B、got
C、achieved
D、obtained
正确答案：D
2、We have developed into a medium¬_______ ¬¬enterprises with many branches and offices.
A、size
B、figure
C、mode
D、scale
正确答案：D
3、We have already_____ a leading market position
A、acquired
B、got
C、achieved
D、obtained
正确答案：D
4、We have developed into a medium _______ enterprises with many branches and offices.
A、size
B、figure
C、mode
D、scale
正确答案：D
8.3Means of Promotion in the Exhibition（营销手段）
1、What is the ways of promoting exhibitions?
A、Telemarketing
B、Poster
C、Radio Broadcasting
D、Face to face talk
正确答案：ABCD
2、What are the good ways for promotion before the show ？
A、Direct mail
B、Send the brochures
C、Collect their feedback
D、Call the customers
正确答案：AD
3、【填空题】The ( ） of the Internet has ushered in an era of sales promotion by( )means.
正确答案：popularization electronic
9.1Pricing （价格）
1、Which one has the same meaning as the word "bedrock price"?
A、the highest price
B、the lowest price
C、the proper price
D、the reduced price
正确答案：B
2、Which statement about pricing strategy is true according to this lesson?
A、It is a strategy used to pursue the objective of obtaining market share.
B、It is a strategy used to pursue the objective of profit margin maximization.
C、It is a strategy used to pursue the objective of quantity maximization.
D、It is a strategy used to pursue the objective of attracting most customers.
正确答案：BC
3、What are those factors that may influence the final price of a product in the pricing negotiation?
A、Unit price.
B、Quantity.
C、Ways of payment.
D、Discount.
正确答案：ABCD
4、The aim of price negotiation is onnly to make the greatest profits.
正确答案：X
9.2Shipment & Packing（包装和运输）
1、Since we _____ the goods, we hope you will supply the goods for prompt shipment.
A、are admired to
B、are aspire to
C、are in urgent need of
D、are in urgent request
正确答案：C
2、A: How would you like us to pack your products? B: Since there are glasses and fragile items, I think you'd better use _______.
A、bags
B、drums
C、casks
D、wooden boxes
正确答案：D
3、Shipment is to be ______ during October.
A、effected
B、forced
C、made
D、taken
正确答案：AC
4、【简答题】How many different kinds of shipments can you list? And would you please set 1-2 examples and explain their meanings in English.
正确答案：
9.3Terms of Payment（付款方式）
1、We are unable to consider your request for payment ____ D/A terms?
A、on
B、in
C、under
D、of
正确答案：C
2、What is the mode of payment you wish to ____?
A、charge
B、employ
C、spend
D、pay
正确答案：B
3、What is your_____practice on the mode of payment?
A、regular
B、common
C、uausl
D、special
正确答案：A
4、Which of the following expressions are demanding favorable terms of payment?
A、L/C at sight is what we require for all our customers.
B、Would you please tell us the terms of payment?
C、Now let's discuss the question of payment terms.
D、I don't think it is the proper time for us to accept payment by D/P.
正确答案：A
5、【简答题】Can you explain "L/C", "D/P", "D/A" in English?
正确答案：
6、【简答题】Translate the following sentences into English. 对于新客户我们一直采用信用证付款。另外，国际资本市场不稳定，所以我们不得不坚持即期信用证付款。
正确答案：
9.4Complaint and claims（申诉与索赔）
1、I'm afraid I have a complaint to _____.
A、claim
B、make
C、say
D、propose
正确答案：B
2、The goods you sent us are _______ _________ to the original sample.
A、inferior; compared
B、inferior; comparing
C、bad; compared
D、bad; comparing
正确答案：A
3、The woolen sweaters you delivered do not _____ the sample we provided.
A、like
B、as
C、match
D、fit
正确答案：C
4、I'm sorry to say the shipment didn't turn to _________
A、be satisfied.
B、be satisfying.
C、be satisfactory.
D、be satisfiction.
正确答案：C
5、We checked some of the items and found they were ______. 我们检查了部分产品，发现它们已严重受损。
A、in damaged condition
B、in damaged situation
C、severely damaged
D、damaged severely
正确答案：AC
6、【简答题】How can we make an EFFECTIVE Complaint or a Claim?
正确答案：Begin directly. Tell what is wrong.Present enough facts.Name specific actions to correct the problem.Politely mention strong terms if fail to get a satisfactory reply.End positively and friendly but firm.
9.5Sign the contract (签订合同）
1、We’ll sign two ____, each in the Chinese and English language.
A、originals
B、parts
C、sections
D、aspects
正确答案：A
2、This contract will _________ as soon as it is signed by two parties.
A、come into useful
B、come into available
C、come into valid
D、come into force
正确答案：D
3、The contract is _____ for two years.
A、affact
B、valid
C、effected
D、effective
正确答案：BD
4、请问我在哪里签名？ 以下翻译正确的是：______
A、Where can I sign my name?
B、Where can I signature?
C、Where can I put my signature?
D、Where can I write down my signature?
正确答案：AC
5、The first shipment should be made at or before Oct.25th.
正确答案：X
6、【论述题】What qualities does the contractor should have?
正确答案：Be clear and generally accepted according to international practice;Be in conformity with rules and regulations in force in the countries concerned;Wording of the contract; Avoid typing errors, crossed-out words and word division;Use pens for signature.
10.1Conference prepation （会议准备）
1、What are not the necessary process during the preparation of a conference?
A、Confirm the size and location.
B、Confirm the follow—up policies.
C、Confirm the theme and the name.
D、Work out the conference agenda.
正确答案：B
2、When will the conference_______？
A、held
B、hold
C、be held
D、holding
正确答案：C
3、What kinds of organization group of staff could we have for complete preparation?
A、Secretary group
B、Reception group
C、Safeguard group
D、Presentation group
正确答案：ABC
10.2Conference invitation (会议邀请）
1、You can________relevant situation on well known enterprises.
A、know
B、get
C、learn
D、study
正确答案：C
2、What kind of element could be referred when we invite our guests to the conference?
A、Host
B、Time & Location
C、Theme and Purpose
D、Attendees and Note speakers
正确答案：ABCD
10.3Conference operation (主持会议）
1、When opening the conference, what should the host pay attention to?
A、Dressing up.
B、Be serious.
C、Speak clear language.
D、Introduce the attendees.
正确答案：C
2、If there is no further developments, I’d like to____________ to today’s topic.
A、begin with
B、move on
C、move towards
D、start with
正确答案：B