智慧树知到《酒店英语（海南联盟）》章节测试答案

智慧树知到《酒店英语（海南联盟）》章节测试答案
第一章单元测试
1、The following are the basic premises for room upgrading EXCEPT：
A.overbooking
B.double selling
C.out of order
D.equipment damage
正确答案：out of order
2、The Reservations Department is responsible for carrying out the following duties EXCEPT：
A.Updating the periodical report of guest resources
B.Receiving the reservations
C.Waking the guest up on time the next morning
D.Taking care of all reservation-related procedures
正确答案：Waking the guest up on time the next morning
3、Which is the duty of a concierge？
A.Updating the periodical report of guest resources.
B.Keeping in contact with guest resources.
C.Maintaining accurate files on all reservations.
D.Handling baggage for hotel guests.
正确答案：Handling baggage for hotel guests.
4、To reduce customers’ complaints， we are not supposed to：
A.Stay quiet and listen
B.Avoid difficult clients
C.Resolve ahead of time
D.Identify complaints
正确答案：Avoid difficult clients
5、Which should be the first step of check-out servic
E.
A.Presenting the bill and total to the guest.
B.Printing the bill for the guest.
C.Asking if the guest has recently signed any new bills.
D.Answering any questions concerning the bill that the guest may have.
正确答案：Asking if the guest has recently signed any new bills.
第二章单元测试
1、What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms：
A.Take the luggage to a safety place
B.Open the doors
C.Check the room numbers and deliver the luggage one by one
D.Check the luggage
正确答案：Check the room numbers and deliver the luggage one by one
2、Which is not in the same class of word with ”towel rack”：
A.Sofa
B.Bathtub
C.Washing basin
D.Toilet
正确答案：Sofa
3、What should the room attendant say when knock on the guest’s door：
A.I’m room attendant.
B.Housekeeping.
C.Housekeeping.May I come in？
D.Is there anybody inside？
正确答案：Housekeeping.May I come in？
4、Which is NOT included in the personal laundry service for the guests：
A.Shoe shining
B.Laundry
C.Replacement
D.Pressing and ironing
正确答案：Replacement
5、What personalized housekeeping service can help the guests who is afraid of oversleepin
G.
A.turn-down service
B.laundry service
C.room service
D.morning call service
正确答案：morning call service
第三章单元测试
1、What is the F&；B Department responsible for？
A.Maintaining accurate files on all reservations
B.The food and drink that the guests will consume during their stay
C.Waking the guest up on time the next morning
D.Communicating with staff throughout the night
正确答案：The food and drink that the guests will consume during their stay
2、Which statement is NOT used when acquiring dining information on reservation calls：
A.When should we expect you， Madam？
B.When would you like your table， Miss？
C.For how many people， sir？
D.Can I get another beer for you？
正确答案：Can I get another beer for you？
3、What should be done first when there are no available times for the guest to make a reservation：
A.Ask the guest if he needs directions or a taxi to bring him out.
B.Suggest the guest to dine elsewhere.
C.Ask the guest if another time or date would work for them.
D.Ask the guest to find another restaurant by himself.
正确答案：Ask the guest if another time or date would work for them.
4、It is necessary to occasionally overbook NOT becaus
E.
A.The restaurant wants to ensure there will be no empty tables on busy nights
B.Sometimes guests do not show for their reservation.
C.The restaurant wants to make an impression of being popular and busy.
D.Guests may cancel their reservation.
正确答案：The restaurant wants to make an impression of being popular and busy.
5、Which comes the first in the procedure of offering Chinese style F&；B servic
E.
A.Recommending Chinese liquors and Chinese style dishes.
B.Presenting the Chinese menu and beverage list.
C.Confirming the details of the orders.
D.Showing the guests to the table and have them seateD.
正确答案：Showing the guests to the table and have them seated.
第四章单元测试
1、Which of the following is NOT an indoor facility：
A.billiards
B.fitness center
C.beauty salons
D.ATVs
正确答案：ATVs
2、Which one is NOT likely to be involved in normal hotels：
A.Beauty salons &； wellness treatment centers
B.Children’s playrooms and assorted facilities
C.Convalescent home
D.Health spas &； fitness centers
正确答案：Convalescent home
3、Where can the guests find the oxygen room and cardiovascular fitness equipment？
A.At the billiards
B.At the sauna
C.At the swimming pool
D.At the health club
正确答案：At the sauna
4、What service cannot be found in the beauty salon？
A.Facial
B.Haircut
C.Manicure
D.Medicated bath
正确答案：Medicated bath
5、Which equipment cannot be found at the health clu
B.
A.Stair machine
B.Massage armchair
C.Weight bench
D.Stationary bicycle
正确答案：Massage armchair
第五章单元测试
1、The following are the common machines in a business center EXCEPT：
A.fax machine
B.printer
C.photocopier
D.drying machine
正确答案：drying machine
2、Who is the most important role in convention service？
A.A kitchen manager
B.A keynoter
C.A subordinate manager
D.A convention manager
正确答案：A convention manager
3、Which is inappropriate for a professional convention staff to do？
A.Talk about politics and religious belief to know the guests’ culture
B.Have friendly and direct eye-contact with meeting delegates
C.Have proper body language and smile to welcome guests
D.Keep a neat， well-groomed appearance
正确答案：Talk about politics and religious belief to know the guests’ culture
4、Who are supposed to assist the guests to finish the Deposit Form or Valuables Deposit Form？
A.The clerks in the left-luggage office
B.The staff in the business center
C.The staff in the lost and found department
D.The clerks in the front desk
正确答案：The clerks in the left-luggage office
5、The main service offered by exhibition center usually includes：
A.Serve during the exhibition
B.Book an exhibition
C.All of the above
D.Discuss something about the exhibition
正确答案：All of the above