智慧树知到《跨文化商务沟通》章节测试答案

智慧树知到《跨文化商务沟通》章节测试答案
第一章单元测试
1、The belief that your own cultural background， including ways of analyzing problems， values， beliefs， language， and verbal and nonverbal communication， is superior.
A.culture
B.communication
C.ethnocentrism
D.sender
正确答案：ethnocentrism
2、The total accumulation of beliefs， customs， values， behaviors， institutions and communication patterns that are shared， learned and passed down through the generations in an identifiable group of people.
A.intercultural communication
B.culture
C.business communication
D.feedback
正确答案：culture
3、A process by which information is exchanged between individuals through a common system of symbols， signs， or behavior， or the exchange of thoughts， messages， or information， as by speech， signals， writing， or behavior.
A.ethnocentrism
B.noise
C.communication
D.horizontal communication
正确答案：noise
4、The communication is within business and administration， aiming at a common objective and profits for both the individuals and organizations.
A.lateral communication
B.ethnocentrism
C.business communication
D.intercultural communication
正确答案：business communication
5、The communication at the same level in an organization.
A.horizontal communication
B.ethnocentrism
C.business communication
D.lateral communication
正确答案：horizontal communication
6、When culture is contrasted with nature， it can be defined as “ life way of a population” in its broad sense， meaning what characterizes the particular way of life of a population.。
A.正确
B.错误
正确答案：错误
7、Culture is all men’s medium； there is no aspect of human life that is not touched and altered by culture.。
A.正确
B.错误
正确答案：正确
8、The culture shown in an onion consists of two levels； a level of norms and values， or an invisible level of resultant behavior or artifacts of some form.。
A.正确
B.错误
正确答案：错误
9、Culture cannot be known without a study of communication， and communication can only be understood with an understanding of the culture it supports.。
A.正确
B.错误
正确答案：正确
10、In the global village， neighbors communicate free of troubles and difficulties.。
A.正确
B.错误
正确答案：错误
11、With the integration of language into the fabric of culture， confusion and dysfunction would reign and the culture would fail.。
A.正确
B.错误
正确答案：错误
第二章单元测试
1、Agood mastery of grammar of one language can guarantee a successful communication.。
A.正确
B.错误
正确答案：错误
2、Long before writing was developed， welearned to speak first.。
A.正确
B.错误
正确答案：正确
3、There should always be an attachment at the end of a business memo.。
A.正确
B.错误
正确答案：错误
4、Arecommendation reportis torecommend something to others.。
A.正确
B.错误
正确答案：错误
5、Which is not verbal communication？
A.Chat with your leaders and colleagues
B.Discuss an issue in a group
C.Greeting with a smile
D.Leave a message
正确答案：Greeting with a smile
6、（）refers to anything that distorts the message the source encodes.
A.Noise
B.Message
C.Source
D.Context
正确答案：Noise
7、It is a universal truth that language is（）by culture and in turn it（）culture.
A.influenced， reflects
B.displayed， influences
C.determined， reflects
D.shaped， influences
正确答案：influenced， reflects
8、Why should we take notes during a business call？
A.Listen attentively
B.Serves as a record to take follow-up action
C.Report on the call to someone else
D.Reflect on the call
正确答案：Listen attentively；Serves as a record to take follow-up action；Report on the call to someone else
9、How can you identify your audience in preparing a business presentation？
A.Age
B.Appearance
C.Interest
D.Occupation
正确答案：Age；Interest；Occupation
10、Before making a business call， what kind of questions can you reflect？
A.Do you need to report to your boss？
B.Do you need to get information？
C.Do you want to sell something， or convince the person of an idea？
D.Do you need to ask for the person’s help or support？
正确答案：Do you need to get information？Do you want to sell something， or convince the person of an idea？Do you need to ask for the person’s help or support？
第三章单元测试
1、Nonverbal behavior reflects the speaker’s subconciousness.。
A.正确
B.错误
正确答案：正确
2、Depending on the culture， a smilecan indicate joy and amusement， it can also indicate embarrassment.。
A.正确
B.错误
正确答案：正确
3、Posture is the position in which you hold your body when standing or sitting.。
A.正确
B.错误
正确答案：正确
4、Intimatedistance is most common when friends， old classmates， acquaintances and relatives talk.。
A.正确
B.错误
正确答案：错误
5、People in（）cultures usually view silence as lack of communication and are generally（）with it.
A.low context uncomfortable
B.high context uncomfortable
C.low context comfortable
D.high context comfortable
正确答案：low context uncomfortable
6、Which of the following countries uses high-context language？
A.Canada
B.Germany
C.Japan
D.United States
正确答案：Japan
7、The function of nonverbal signs is sometimes indispensible.For example， placing your index finger to your lips as an alternative to saying “Please calm down so that I can speak” is a case of（）.
A.complementing
B.repeating
C.contradicting
D.substituting
正确答案：substituting
8、Which statements are correct about nonverbal communication？
A.Nonverbal behavior is easily controlled
B.Asmilesometimesdoesn’t mean a sincere smile
C.Nonverbal behavior accounts for much of the meaning we derive from conversation.
D.Nonverbal communication is more than the complement of verbal communication.
正确答案：Asmilesometimesdoesn’t mean a sincere smile；Nonverbal behavior accounts for much of the meaning we derive from conversation.Nonverbal communication is more than the complement of verbal communication.
9、How does nonverbal behavior control the pace or flow of communication？
A.Be silent
B.Gestureof stopping
C.Clap hands
D.Raise voice
正确答案：Be silent；Gestureof stopping；Clap hands；Raise voice
10、Which of the countries belong to individualistic culture？
A.Italy
B.America
C.France
D.Greece
正确答案：Italy；America；France
第四章单元测试
1、Power distance is a conceptual was developed by Hofstede to describe
A.the extent to which the less powerful members of organizations and institutions accept and expect that power is distributed unequally
B.the power of multinational organizations
C.the power differential between developed and less developed countries
D.the power difference between men and women
正确答案：the extent to which the less powerful members of organizations and institutions accept and expect that power is distributed unequally
2、Hofstede’s（）index measures the extent to which the less powerful members of organizations and institutions（like the family） accept and expect that power is distributed unequally.
A.valueorientation
B.cultural dimensions
C.cultural values
D.power distance
正确答案：power distance
3、These are the most significant studies of cultural values except（）.
A.Hall'；s High- and Low- Context Theory
B.Kluckhohn and Strodtbeck'；s five Value Orientations
C.Fons Trompenars’s model of culture with seven dimensions
D.Geert Hofstede'；s six Cultural Dimensions
正确答案：Fons Trompenars’s model of culture with seven dimensions
4、The opinion that everyone has a position and clearly defined privileges is（）.
A.a view of hierarchical structure of social relationship
B.a view of group orientation of social relationship
C.a view of individual orientation structure of social relationship
D.none of the above
正确答案：a view of hierarchical structure of social relationship
5、Low-context communication is characterized by explicit speaking.。
A.正确
B.错误
正确答案：正确
6、Chinese culture is high-context in comparison to western culture.。
A.正确
B.错误
正确答案：正确
7、Cultures with a large power distance are hierarchical cultures.。
A.正确
B.错误
正确答案：正确
8、At the core of uncertainty avoidance is the idea that the future is predictable.。
A.正确
B.错误
正确答案：错误
9、Power distance in Hofstede'；s cultural dimensions is roughly similar to the value Kluckhohncalls hierarchy.。
A.正确
B.错误
正确答案：错误
10、In a culture emphasizing masculinity， it is more possible for men to play a nurturing role.。
A.正确
B.错误
正确答案：错误
第五章单元测试
1、Etiquette is simply showing respect for others.。
A.正确
B.错误
正确答案：错误
2、Etiquette refers to the guideline for knowing how to behave appropriately in all situations.。
A.正确
B.错误
正确答案：正确
3、Kiss greeting usually happen between two men in the United States.。
A.正确
B.错误
正确答案：错误
4、It’s OK to write on someone’s business carD.。
A.正确
B.错误
正确答案：错误
5、A handshake should be friendly or respectful gesture， not a show of physical strength.So we should not squeeze other’s hand too harD.。
A.正确
B.错误
正确答案：正确
6、Before a dish is served， napkins can be placed either on the plate or on the left of forks.。
A.正确
B.错误
正确答案：正确
7、You’re invited to a business dinner.When do you take your napkin from the table and place it on your lap？
A.Open it immediately.
B.Wait for the host to take his or her napkin before taking yours.
C.Wait for the oldest person at the table to take his or hers.
D.Wait for all the ladies to take theirs before taking yours if you are a gentle man.
正确答案：Wait for the host to take his or her napkin before taking yours.
8、Which of the following behavior is appropriate in a business dinner？
A.Use the napkin to wipe your nose.
B.Cut all the food in your plate into small pieces.
C.Sip from the side of the spoon when eating soup.
D.Use the knife with your right hanD.
正确答案：Sip from the side of the spoon when eating soup.Use the knife with your right hand.
9、What are the benefits of humor in the workplace？
A.Humor can reduce stress.
B.Humor can block negative emotions.
C.Humor can help people develop rapport with each other.
D.Humor can help solve problems.
正确答案：Humor can reduce stress.；Humor can block negative emotions.；Humor can help people develop rapport with each other.；Humor can help solve problems.
10、In many Asian countries， the way you treat someone’s business card is a reflection o
F.
A.How serious you are about the outcome of the meeting.
B.How much you respect them as a person.
C.What you think of their country.
D.company and title.
正确答案：How serious you are about the outcome of the meeting.How much you respect them as a person.What you think of their country.company and title.
第六章单元测试
1、Insome high-context cultures， public display of emotionsis a sign of immaturity and a potential cause of shame to the group.。
A.正确
B.错误
正确答案：正确
2、Whether an international business negotiation succeeds or not is not only determined by the strategies and skills used in formal negotiation， but also closely related to whether enough careful preparation has been made.。
A.正确
B.错误
正确答案：正确
3、In the opening phase， the atmosphere is the only factor we should consider.。
A.正确
B.错误
正确答案：错误
4、Bargaining strength refers to the degree of movement that is possible for each party with respect to individual issues on the agenda.。
A.正确
B.错误
正确答案：错误
5、In some Asian cultures， they will use communication to encourage harmony， preserve face， and develop（）relationships.
A.Short-term
B.Long-term
C.Middle-term
D.Short run
正确答案：Long-term
6、The purpose of bargaining is to settle the differences that stand in the way of an agreement.Settling the differences involves（）.
A.high-context and low-context
B.concession and reappraisal
C.adjustment and compromise
D.aims and objectives
正确答案：adjustment and compromise
7、The proposal should be based on a sound analysis of the buyer’s current situation， taking into account of（）and（）within which the transaction takes place.
A.the commercial circumstances， the overall context
B.thecorporatecredit，the bank accounting book
C.the manager’sstability，the site selection
D.thecommercialinvoice，the chief negotiator’sability
正确答案：the commercial circumstances， the overall context
8、Differences in（），（），and（）have a profound impact on how successfully the parties are able to negotiate or conduct business transactions.
A.Behaving
B.Ways of thinking
C.Managing conflict
D.Human resources
正确答案：Behaving；Ways of thinking；Managing conflict
9、The political system，（）， and the counterpart may in some way determine the success or failure of the negotiation.
A.The legal system
B.The business system
C.The financial system
D.Infrastructure and logistics system
正确答案：The legal system ；The business system ；The financial system；Infrastructure and logistics system
10、The specific tasks of the opening phase are conclude
D.
A.To explain the concrete issue
B.To create suitable atmosphere
C.To state proposal in opening phase
D.To declare for our intention
正确答案：To explain the concrete issue；To create suitable atmosphere；To state proposal in opening phase；To declare for our intention