Kim is following the three-part plan to write a direct claim letter about a problem with her digital communication service bundle.What should she put in her opening？（）

Kim is following the three-part plan to write a direct claim letter about a problem with her digital communication service bundle.What should she put in her opening？（）
A.Details of the adjustment she desires
B.A clear description of the desired action
C.A goodwill statement and end date
D.An explanation of the nature of her problem with the digital communication service bundle
正确答案：A clear description of the desired action