When writing persuasive claim or complaint letter，you should（）

When writing persuasive claim or complaint letter，you should（）
A.address the letter to a specific department such a customer-service department rather than to an individual to get more attention.
B.appeal to the receiver's sense of responsibility and pride in the company's good name.
C.use a strong tone with accusatory language to demonstrate your dissatisfaction.
D.suggest that the receiver intentionally deceived you or intentionally created the problem.
正确答案：appeal to the receiver's sense of responsibility and pride in the company's good name.