A passenger requests a change of reservation for a group booking. What is the first thing you should do？

A passenger requests a change of reservation for a group booking. What is the first thing you should do？
A.Immediately make the change for one person in the group.
B.Check the group booking policy and inform all members of the group about the change process.
C.Refuse to make the change for the group.
D.Charge each member of the group a separate fee without explanation.
正确答案：B
试题解析：对于团体预订的更改请求，首先应查看团体预订政策，然后将更改流程告知团体中的所有成员，不能只给团体中的一人更改，也不能直接拒绝或不做解释就向每个成员单独收费。