If a passenger wants to change their reservation and the new flight has a different baggage allowance, you should:
If a passenger wants to change their reservation and the new flight has a different baggage allowance, you should:
A.Not mention it.
B.Inform the passenger about the new baggage allowance and any potential charges for excess baggage.
C.Lie about the baggage allowance.
D.Tell the passenger to figure it out on their own.
正确答案:B
试题解析:当乘客更改预订到新的航班,而新航班行李限额不同时,代理人有责任告知乘客新的行李限额情况以及可能产生的超额行李费用。