An elderly passenger has difficulty understanding the check - in process. You should:
An elderly passenger has difficulty understanding the check - in process. You should:
A.Get impatient.
B.Repeat the information slowly, use simple language, and provide visual aids if possible.
C.Ask them to come back later.
D.Let them figure it out on their own.
正确答案:B
试题解析:慢慢重复信息,使用简单易懂的语言,并在可能的情况下提供视觉辅助工具,能帮助老年乘客更好地理解值机流程。