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105501（）.Think of possible solutions before you go to complain.
105502Directions: mark the statements with T (true) or F (false).（）.Dealing with complaints is a chance to improve the relationship with customers.
105503（）.Speaking more is harmful to improve listening.
105504（）.English grammar is helpful for improving English listening.
105505（）.The language is independent from the age and gender.
105506（）.The more you listen to different Englishes, the easier you can understand the authentic English.
105507Directions: mark the statements with T (true) or F (false).（）.The context is important for understanding a conversation.
105508（） To offer that kind of personalized service, though, companies will need better technology and training.
105509（） Starwood has added perks such as letting elite members check in any time during the day.
105510（） Travelers get stingier with their loyalty.
105511（） “It's an investment that we've been very, very focused on over the last few years,” he says.
105512Directions: identify the opinion and evidence in the following statements and mark them with O and E respectively.（） Almost 70% of survey respondents say they are members of more than one loyalty program.
105513（） adapts the loyalty punch programs.
105514Loyalty （） let customers accumulate points that they can redeem for rewards or free products/services.
105515Loyalty programs are based on（）.
105516Loyalty programs could （）business and strengthen the relationship between the customer and the business.
105517Loyalty program is a （） program offered by a company to customers who frequently make purchases.
105518If a place lost its tranquility due to the over-development of tourism, we can describe the place as （）.
105519You can use（） to describe those villagers who often welcome visitors warmly and treat them with generosity.
105520The word to describe a beautiful place is （）.
105521Comparatively, the hotel is more expensive than the （） which is usually for those who are driving cars and the （） is the cheapest.
105522The （） is the item you can carry with you in the airplane.
105523In most cases tickets are needed for your travel.There are （）ticket and return ticket.
105524If you travel abroad, you need to exchange RMB with the foreign currency based on the current （）.
105525You also need other things for your travel arrangement such as the （） which is a written plan for a package tour, for example.
105526And if you go abroad, you even need your （） to go through the customs.
105527Travel （） are something showing your identity information and justify your travel.
105528Directions: Complete the response to Jack's questions below.Why don't weIn my opinion　 How about I'm afraid　 I see　 I thinkVictor: （） (5) what you mean, but we've got to start somewhere, and a new image is more important at this stage.
105529Directions: Complete the response to Jack's questions below.Why don't weIn my opinion　 How about I'm afraid　 I see　 I think　Clara: （） (4) dong both? We can stretch our brand and improve our image at the same　time.
105530Directions: Complete the response to Jack's questions below.Why don't weIn my opinion　 How about I'm afraid　 I see　 I think　Andy: （） (3) I can't agree.What we need is a wider product range.
105531Directions: Complete the response to Jack's questions below.Why don't weIn my opinion　 How about I'm afraid　 I see　 I think John: （） (2) focus on our brand image first? That's the key issue!
105532Directions: Complete the response to Jack's questions below.Why don't weIn my opinion　 How about I'm afraid　 I see　 I think　 Jack: The proposal is the we change our logo and rethink our brand image.So, what are your views on this.Mary: （） (1),
105533For example, if a company has 1.5 million shares outstanding at a share price of $25, its　（） is $37.5 million.
105534The Toblerone （） contains the image of a bear hidden in the Matterhorn mountain, which is where Toblerone originally came from.
105535（） refer to the statistical data of a population, especially those showing average　age, income, education, etc.
105536（） refers to the value, both tangible and intangible, that a brand adds to a product/service.
105537David Beckham advertising Vodafone is an example of （）.
105538Not enough people recognize our logo; we need to spend a lot more on raising（）.
105539Cheap but good Chinese products have brought （） to Americans by giving them　 more choices and reducing the country’s inflation rate.
105540The use of BMW cars and Nokia phones in James Bond films are examples of （）.
105541Consumers who always buy Levi’s when they need a new pair of jeans are showing （）.
105542The creation of Virgin Cola, Virgin Air, Virgin Rail and Virgin Bride is an example of （）.
105543Which of the following could be an opportunity?
105544Which of the following could be a weakness?
105545Which of the following could be a strength?
105546Which of the following is false regarding why a SWOT Analysis is used?
105547Which of the following SWOT elements are internal factors for a business?
105548Directions: Read the following sentences and fill in the missing word or phrase.afraid　 doubt　completely　 same　out ofpoint　 problem sounds would be　 honest4.Don't you think it（） better to give the contract to Samsons and not Ptech?
105549Directions: Read the following sentences and fill in the missing word or phrase.afraid　 doubt　completely　 same　out ofpoint　 problem sounds would be　 honest3.What you are asking me to do is against the law.It's（） the question!
105550Directions: Read the following sentences and fill in the missing word or phrase.afraid　 doubt　completely　 same　out ofpoint　 problem sounds would be　 honest 2.I'm （） that I can't agree with you on this suggestion.
105551Directions: Read the following sentences and fill in the missing word or phrase.afraid　 doubt　completely　 same　out ofpoint　 problem sounds would be　 honest1.I have to say, it （）interesting, but we should wait.
105552Note taking is an irrelevant skill and there is no academic or intellectual value in learning to take individualized notes.
105553Your child should experiment with different ways to take notes, using different notation systems and structures, until he finds the best fit.
105554When taking notes, your child should focus only on the details of the class and, like a　reporter, get down the facts in black and white.
105555Note-taking methods include rubrics style, charting, outlining, mapping and Cornell
105556It is crucial that a student write down everything their instructor says during a lecture.
105557Before a class begins, it is important to review notes from reading assignments and previous lectures.
105558It is essential for students to take good notes during class because studies show that we forget 50% of what hear immediately after.
105559If textbook assignments are boring, the student does not have to complete them.
105560Note-taking should take place during class.
105561In order to take helpful notes during class, it is important to understand your instructors' style of lecturing.
105562（） refers to the tendency to always buy a particular brand.
105563How do you say 品牌延伸 in English?
105564How do you say 品牌意识 in English?
105565Which of the following means “品牌精髓”？
105566三相四线制供电系统中，线电流与相电流（）。
105567对称星形联结的三相电路，相位上，线电压（）相电压。（填超前，滞后，等于）。
105568对称星形联结的三相电路的线电压比相电压相位落后30度。
105569对称三相电源的幅值一定是相等的。（）
105570中性线又称零线、地线。（）。
105571负载星形联结三相电路中，负载相电流一定等于线电流。（）
105572对称负载三角形联结三相电路中，负载的相电压一定等于电源线电压。（）
105573三相负载对称电路中，各电流的初相位相同。（）
105574三相电路中负载的线电压大于相电压。（）
105575三相电路中消耗的总功率等于某相负载消耗功率的3倍。（）
105576三相电路作星形联结，中性线电流一定等于零。（）
105577三相四线制供电系统中，中性线不能接保险丝。（）
105578负载星形联结的线电流与相电流不相等。（）
105579负载三角形联结的相电压与线电压相等。（）
105580电灯的开关可以接火线上，也可以接零点上。（）
105581中性线的作用就是保证不对称星形联结的相电压是对称的。（）
105582在负载不变的情况下，星形联结比三角形联结的总功率（）。
105583三相交流发电机产生的三相交流电动势相位差为（）。
105584有“220V、100W”“220V、25W”白炽灯两盏，串联后接入220V交流电路，其亮度情况是（）。
105585关于中性线的说法，正确的是（）。
105586以下哪一项不是三相对称电动势具有的特征（）。
105587对称负载三角形联结的相电流比线电流（）相位。
105588三相四线制照明电路中，各相负载电阻不相等，如果中性线断开，后果是（）。
105589负载星形联结的线电压比相电压（）相位。
105590星形联结三相电源的线电压比相电压（）相位。
105591三相负载对称是指负载的（）。
105592逻辑代数运算中，1+1＝（）。
105593硅二极管可以用作（）元件
105594数字电路又称为（）电路
105595数字电路比模拟电路抗干扰能力（）
105596将实际问题转换成逻辑问题第一步是要先写出逻辑函数表达式。
105597组合逻辑电路一般由各种门电路组成。
105598模拟信号在时间上是一种连续变化的量，而数字信号则是一种离散量。
105599组合逻辑电路任意时刻的稳定输出只由该时刻的输入信号取值组合决定，而与原电路状态无关。
105600组合逻辑电路有若干个输入端，只有一个输出端。
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