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109204The golden rule in dealing with difficult people is: try NOT to escalate the problem, not to make the situation worse. The word 'escalate' is similar in meaning to:

109205What strategy does the woman use to solve the conflict？

109206What is the major reason for the woman coming back a few days later？

109207The man is cold to the request of the customer.

109208The woman takes it for granted that her request should be satisfied.

109209The woman seems to be a little bit difficult, but the man is not.

109210What kind of animal is the shop assistant like according to his behavior？

109211What kind of animal is the man (not the security) like according to his behavior？

109212Why does the man have careful control of his temper？

109213Which of the following strategies does the man use to　deal with the difficult security guard？

109214What kind of animal is the boss, Miranda, like according to her behavior？

109215What kind of animal is Andrea like according to her behavior？

109216Which strategy（策略）is used by Andrea when facing her difficult boss？

109217The no person feels insecure because they are often creative people.

109218Complainers find fault in everything.

109219Exploders tend to burst into anger when they feel threatened.

109220Tanks try to make you weak because they are strong.

109221Tanks scold people frequently.

109222Which of the following words can be used to describe him？

109223How do you describe his facial expression（面部表情）？

109224What is his tone（语气）like？

109225What requests does the man make in the video？

109226In task 2, we have learnt the typical behaviors of some animals. What kind of animal do you think the man is based on his behavior in the video？

109227The man in the video is playing the role of a disgruntled passenger, as you can see from the vest he is wearing. Can you guess the meaning of the word disgruntled？

109228Guess what will be talked about in this task？

109229The songThunder Rolls teaches us to be faithful to our family.

109230We can always mend or repair a relationship by scolding the person who is responsible for the problem.

109231You 'had' an affair with another woman.

109232You 'kept' me waiting.

109233Now change the verbs of the following sentences into 'should (not) have +v3' to scold（只改动词哦，也就是引号里加粗的词，见第1题）.（注：答案中单词之间空一格）You 'didn’t come' home earlier.

109234He is driving from somewhere he never should have been.　这句歌词中“he never should have been” is used to （）.

109235What kept the man out from coming back earlier？

109236Which of the following statements about the song is NOT true？

109237What do you think the song is about？- 未

109238‘I lost my new phone and my father scolded me.' ‘’Scold’ someone means to speak angrily to someone because you think he/she has done something wrong.

109239The aim of this task is to help you learn to deal with interpersonal relationships.

109240When you run into a conflict, the best way out is to have your own goal achieved.

109241Whose behavior can most likely achieve a win-win, that is, to have your own goal achieved and the other party’s goal achieved at the same time, so that both parties feel satisfied and happy？

109242Where do we put the owl？

109243Where do we put the fox？

109244Where do we put the Teddy Bear？- 未答复

109245Where do we put the shark？

109246Where do we put the turtle？

109247Some animal behaviors may help us understand how to solve goal-relationship conflicts.

109248If our goals are in conflict with those of others, it is impossible to maintain a good relationship.

109249The conflicts between the two countries can only be solved by talk, not by war. The meaning of the word conflict is similar to the meaning of the word （）.

109250Learning skills in class is not enough. It is important to try out what is learned.

109251You are chatting with your foreign teacher during the class break. Which of the following space is appropriate？

109252Your best friend has failed an important exam and is now in low spirit. You try to comfort him/her. Which of the following space is appropriate？

109253You are attending a lecture and would like to ask the professor a question during the question and answer session. Which of the following space is appropriate？

109254You want to make a complaint at the customer service counter in a supermarket. Which of the following space is appropriate？

109255Oh! Look at the time. I am afraid I have to go. Let’s （）. Take care.-

109256It was good running （） you. You are probably busy. I won’t keep you any longer. See you.-

109257It was nice （） with you. I just saw my friend. Would you please excuse me？

109258What do Angi and Zhang do when they can’t think of the right word？

109259What do Angi and Zhang do when they want to check understanding？

109260I love your handbag. It looks special. Where did you get it？ (Please select the appropriate response.)

109261Do you mind if I join you？ (Please select the appropriate response.)

109262Beautiful day, isn’t it？ (Please select the appropriate response.)-

109263Which of the following topics are covered in the small talk of the girls in the video？

109264You are at a party and would like to make small talk with someone next to you. Which of the following conversation starters do you think is appropriate？ -

109265Since small talk is usually about unimportant things which people feel comfortable to talk about, which of the following topics do you think are NOT appropriate for small talk？

109266In this task, which of the following are we NOT going to learn？

109267This unit will help you learn to do all the following things except（）.

109268Use （） wherever possible when you are making a mind map.

109269‘Achievable’ in “SMART” means not setting goals for something （）.

109270Good language learners （）.

109271Trying to （） the way native English speakers talk can be an effective way to learn English.

109272If you want to make your SMART goal come true, you need to （）.

109273Mind map is basically a diagram that （） information around a central subject.

109274Find the missing element in the following financial goal: “I plan to buy a mobile phone which costs ￥1500 by saving ￥75 from each paycheck（薪水）.”

109275‘Specific’　in　“SMART” means stating （） what is to be done.

109276Learning any language can be a challenge and we have to accept that making progress takes time and effort. So be （）.

109277Making a mind map can help us organize our learning.

109278Words and sentences are better than pictures when you are making a mind map.

109279At the center is your main idea, with branches spreading out from there that can be linked together.

109280Mind map is basically a diagram that connects information around a central subject.

109281Water-colored pens are preferred in mind mapping according to the video.

109282If the central word is “fruit”, the second-level branch words could be “apple, banana, sweet, grape”.

109283When you are making a mind map, don’t write on a blank page.

109284“TEFCAS” stands for “Trial, Event, Feedback, Check, Adjust and Success”.

109285The speaker says the following task is going to teach us how to make use of Mind Maps to make our learning more effective.

109286According to the speaker, SMART means “clever”.

10928710)　　　　Write at least two WeChat articles in English every week for one year.

1092889)　　　　Write WeChat articles about my everyday life in English.

1092898)　　　　I want to make friends from different countries who are also learning English.

1092907)　　　　I want to make a lot of friends.

1092916)　　　　Speak about a topic in a way that others understand.

1092925)　　　　Speak like a native speaker.

1092934)　　　　Read one chapter of a novel that I am interested in every week.

1092943)　　　　Read books.

1092952)　　　　Learn 20 new words each week.

109296Read the following goals about English learning. Decide if they are SMART or not. If it is SMART, choose 正确, if it is not SMART, choose 错误.1)　　　　Learn more words.

109297What does SMART stand for？

109298According to the speaker, many people fail to get their goals achieved because their goals are not SMART.

109299To be a good English learner, you need to watch movies with Chinese subtitles.

109300Which of the following statements is true about speaker 8？

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