The customer wants to book a flight from Beijing to Shanghai. The agent should ask:
The customer wants to book a flight from Beijing to Shanghai. The agent should ask:
A.When do you want to fly?
B.Why do you want to go to Shanghai?
C.How many people are there in your family?
D.Do you like flying?
正确答案:A
试题解析:客户表示要预订从北京到上海的航班后,询问出行时间是确定航班的关键信息,其他选项的问题与预订航班的核心信息无关。