If the customer doesn't know the flight number， the agent can say：

If the customer doesn't know the flight number， the agent can say：
A.You should know the flight number.
B.Let me check the flight schedule for you.
C.I can't help you without the flight number.
D.Why don't you check the website？
正确答案：B
试题解析：当客户不知道航班号时，代理人主动提出帮忙查询航班时刻表是积极、专业的服务态度，其他选项的回答要么有责备客户之意，要么没有积极提供解决方案，不符合服务要求。