The customer asks if there is a discount. The agent replies：

The customer asks if there is a discount. The agent replies：
A.No， there is no discount.
B.We have some discounts for certain groups. May I ask if you meet the requirements？
C.Discounts are not available on the phone.
D.You can get a discount if you book online.
正确答案：B
试题解析：这种回答既没有直接拒绝客户，又主动询问客户是否符合特定折扣条件，体现了积极服务的态度。