When the customer gives their name for the reservation, the agent should:
When the customer gives their name for the reservation, the agent should:
A.Spell your name, please.
B.Is that a common name?
C.I don't need your name.
D.Your name is too long.
正确答案:A
试题解析:让客户拼写姓名可以确保代理人准确记录客户信息,避免因姓名发音或书写相似而产生错误,这是预订过程中确认客户身份的重要步骤。