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If the customer wants to reserve a seat by the window, the agent can say:

If the customer wants to reserve a seat by the window, the agent can say:
A.All the window seats are taken.
B.Okay, I will try to reserve a window seat for you. But it's subject to availability.
C.You can't choose a seat now.
D.Window seats are more expensive.
正确答案:B
试题解析:代理人表示会尽力为客户预订靠窗座位,但同时说明需视情况而定,既体现了对客户需求的尊重,又如实告知客户座位预订的不确定性,符合服务规范。