首页 › 答案 › 题库 › 才高八斗

The customer mentions that they are a frequent flyer. The agent should:

The customer mentions that they are a frequent flyer. The agent should:
A.That's nice. But it doesn't matter here.
B.Okay, I will check if you are eligible for any benefits.
C.Frequent flyers get special treatment at the airport.
D.You should have told me earlier.
正确答案:B
试题解析:当客户表明自己是常旅客时,代理人表示会检查客户是否有资格享受某些福利,这是积极主动的服务态度,体现了对常旅客的重视,也符合常旅客计划的服务流程。