When a passenger asks to change their reservation name slightly due to a spelling error, you should:
When a passenger asks to change their reservation name slightly due to a spelling error, you should:
A.Refuse to make the change.
B.Check the airline's policy on name changes and assist accordingly.
C.Charge a large fee for the correction.
D.Tell them to book a new ticket.
正确答案:B
试题解析:对于乘客因拼写错误而提出的轻微更改预订姓名的请求,工作人员应先查看航空公司关于姓名更改的政策,然后根据政策来协助乘客处理。