What do you do if there is a system error during the ticketing process？

What do you do if there is a system error during the ticketing process？
A.Panic and do nothing.
B.Apologize to the passenger， inform your supervisor， and try to resolve the issue as quickly as possible.
C.Blame the passenger for the error.
D.Tell the passenger to come back another day.
正确答案：B
试题解析：售票过程中出现系统错误，客服人员应先向乘客道歉，表明对给乘客带来不便的歉意，然后通知上级并尽快解决问题。