When a passenger asks about the frequent flyer program benefits related to their ticket purchase, you should:
When a passenger asks about the frequent flyer program benefits related to their ticket purchase, you should:
A.Ignore the question.
B.Explain the basic benefits such as mileage accrual, upgrade possibilities, and loyalty rewards.
C.Make up some fake benefits.
D.Tell them to read the fine print on their own.
正确答案:B
试题解析:当乘客询问与购票相关的常旅客计划福利时,客服应清晰地向乘客解释基本福利,如里程累积、升舱可能性以及忠诚度奖励等内容,以满足乘客的信息需求,帮助其了解常旅客计划的优势。