If a passenger requests a seat assignment during the ticketing process, you should:
If a passenger requests a seat assignment during the ticketing process, you should:
A.Ignore the request.
B.Check the seat availability and assign a seat according to the passenger's preference if possible.
C.Randomly assign a seat without asking.
D.Charge a fee for seat assignment without notice.
正确答案:B
试题解析:在售票过程中,当乘客提出座位分配请求时,客服应检查座位的可用性,并在可能的情况下根据乘客的偏好为其分配座位,以提升乘客的出行体验。