A passenger is not familiar with the online ticketing process and asks for help. You should：

A passenger is not familiar with the online ticketing process and asks for help. You should：
A.Tell them to figure it out on their own.
B.Walk them through the steps of the online ticketing process， either verbally or by showing them on a demonstration device.
C.Laugh at their lack of knowledge.
D.Insist they buy the ticket at the counter instead.
正确答案：B
试题解析：当乘客不熟悉在线购票流程并寻求帮助时，客服人员应通过口头指导或使用演示设备展示的方式，帮助乘客了解购票步骤。