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When a passenger requests a partial refund for unused services on their ticket, you should:

When a passenger requests a partial refund for unused services on their ticket, you should:
A.Partial refunds are not allowed.
B.Let me check the airline's policy regarding partial refunds for unused services and calculate the amount for you.
C.You can only get a full refund or no refund.
D.I don't have time for this.
正确答案:B
试题解析:对于乘客提出的部分退款请求,不能直接拒绝或只提供全退或不退的选项,而应先查看航空公司关于未使用服务部分退款的政策,再进行金额计算,以合理处理乘客诉求。