What should you do if a passenger disputes the refund amount they are offered？

What should you do if a passenger disputes the refund amount they are offered？
A.That's the final amount， take it or leave it.
B.Let me review the refund calculation and the relevant policies with you to clarify any misunderstandings.
C.I'm just following the rules， can't help you.
D.You should have read the terms carefully.
正确答案：B
试题解析：当乘客对退款金额有争议时，不应简单地告知其为最终金额或推诿责任，而应与乘客一起查看退款计算过程和相关政策。