If a passenger requests a refund for a flight that has been rescheduled by the airline to an inconvenient time, you should:
If a passenger requests a refund for a flight that has been rescheduled by the airline to an inconvenient time, you should:
A.You have to accept the rescheduled flight.
B.I'm sorry for the inconvenience. According to the airline's policy, you are eligible for a refund. Let me process it for you.
C.There's a small processing fee for the refund due to the rescheduling.
D.You can only get a voucher for future travel.
正确答案:B
试题解析:当航空公司将航班重新安排到不方便的时间,乘客要求退票时,根据航空公司的一般政策,乘客是有资格获得退票的。