If a passenger requests a refund and re - booking for the same flight on a different date because of a personal event change， you should：

If a passenger requests a refund and re - booking for the same flight on a different date because of a personal event change， you should：
A.You can't do that， it's a waste of time.
B.Let me calculate the refund amount， check the availability for the new date， and any additional fees for the re - booking.
C.Just change the date， no need for a refund.
D.Only one - way changes are allowed.
正确答案：B
试题解析：乘客因个人事务变更，要求退票并重新预订同一航班不同日期的机票，客服应按照规范流程操作。