When a passenger asks about the loyalty points refund during a ticket refund process， you should：

When a passenger asks about the loyalty points refund during a ticket refund process， you should：
A.Loyalty points are non - refundable.
B.Let me check the loyalty program rules regarding point refunds based on the type of ticket and the refund reason.
C.You never earned any loyalty points.
D.You'll get double the loyalty points back.
正确答案：B
试题解析：在退票过程中，乘客询问忠诚度积分退还问题时，不能简单地说积分不可退，或者直接否定乘客曾获得积分。