What do you do when a passenger's identification doesn't match the name on the reservation？

What do you do when a passenger's identification doesn't match the name on the reservation？
A.Let them check - in anyway.
B.Politely ask for an explanation and contact the relevant department if necessary to resolve the issue.
C.Refuse to let them check - in without any discussion.
D.Laugh at the passenger.
正确答案：B
试题解析：当乘客的身份证件与预订姓名不匹配时，不能直接拒绝或允许其登机，应礼貌地询问原因，并在必要时联系相关部门来解决问题。