A visually impaired passenger is checking in. How can you assist？

A visually impaired passenger is checking in. How can you assist？
A.Ignore them and wait for them to ask for help.
B.Verbally guide them through the check - in process， offer to hold their arm and
lead them if needed.
C.Hand them a map and tell them to figure it out.
D.Shout instructions from a distance.
正确答案：B
试题解析：对于视力障碍的乘客办理登机手续，工作人员应通过口头引导他们完成整个流程，并在需要时主动提出搀扶他们的手臂来引导其行动，这体现了对特殊乘客的关怀和帮助。