在接听酒店外线电话,且对方是说英语的客人,我们该如何应对?
在接听酒店外线电话,且对方是说英语的客人,我们该如何应对?
A.Good morning /afternoon/ evening.
B.Good morning /afternoon/ evening, XXX hotel.Thanks for your calling.How may I assist you?
C.Morning, what can I do for you?
D.Hello, this is XX hotel.
正确答案:Good morning /afternoon/ evening, XXX hotel.Thanks for your calling.How may I assist you?