A passenger bought a refundable ticket but is outside the normal refund - request time limit due to a natural disaster in their area. What should you do？

A passenger bought a refundable ticket but is outside the normal refund - request time limit due to a natural disaster in their area. What should you do？
A.Sorry， you missed the deadline， no refund.
B.I'll check if the airline can make an exception considering the natural disaster situation. Please provide some proof of the situation.
C.You should have planned better.
D.Only a partial refund is available.
正确答案：B
试题解析：虽然乘客超出了正常退票时限，但因自然灾害这种不可抗力因素，工作人员应核实情况，看航空公司能否通融，要求乘客提供证明是合理的做法。