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民航旅客服务英语

101A passenger wants to change their ticket to a flight with a different departure airport What information do you need to gather？
102At the check - in counter， what information do you first ask a passenger？
103When a passenger has a large carry - on bag that seems to exceed the size limit， you should：
104If a passenger doesnt have a printed boarding pass and asks for one， you should：
105What do you do when a passengers identification doesnt match the name on the reservation？
106A passenger wants to choose a specific seat during check - in You should：
107If a passenger is traveling with a special assistance requirement， like being wheelchair - bound， you should：
108When a passenger asks about the gate number for their flight， you should：
109A passenger has a connecting flight and asks about the layover time You should：
110What should you do if a passengers flight is delayed during the check - in process？
111If a passenger wants to check in a pet， you should：
112When a passenger asks about the in - flight meal options during check - in， you should：
113A passenger arrives late for check - in You should：
114What do you do when a passenger wants to upgrade their seat class during check - in？
115If a passenger has a lot of excess baggage during check - in， you should：
116When a passenger asks about the Wi-Fi availability on the flight during check - in， you should：
117A passenger wants to check in a fragile item You should：
118What should you do if a passenger has a military ID for check-in？
119If a passenger asks about the entertainment options on the flight during check - in， you should：
120When a passenger has a prepaid seat reservation but cant find the confirmation， you should：
121A passenger asks about the lost and found service at the airport during check - in You should：
122When an unaccompanied minor arrives for check - in， the first thing you should do is：
123A visually impaired passenger is checking in How can you assist？
124For a passenger traveling with a service dog， you should：
125An elderly passenger with mobility issues is checking in What should you do？
126When a passenger with a mental disability is checking in， you should：
127A passenger who is deaf is checking in How can you effectively communicate？
128For a pregnant passenger checking in， you should：
129When a passenger with a severe food allergy is checking in， you should：
130An unaccompanied minors parent calls the check - in counter worried about their child You should：
131A passenger in a wheelchair needs to check in their wheelchair What information should you provide？
132A visually impaired passenger asks about the location of the restroom You should：
133When a passenger with a service dog asks for a seat near the emergency exit， you should：
134An elderly passenger has difficulty understanding the check - in process You should：
135A deaf passenger has a sign - language interpreter with them during check - in You should：
136A pregnant passenger asks about the turbulence on the flight You should：
137A passenger with a severe peanut allergy is checking in for an international flight You should：
138An unaccompanied minor is traveling to a connecting flight You should：
139A passenger in a wheelchair wants to know if they can use their own wheelchair during the flight You should：
140A visually impaired passenger asks about the in - flight announcements You should：
141A passenger with a mental disability has a support person traveling with them You should：
142When a passenger checks in baggage， what information do you first need to ask for？
143A passenger has a very large and heavy suitcase What should you do？
144The maximum weight limit for checked baggage on a certain flight is 20 kg A passengers bag weighs 25 kg What is the best solution？
145When tagging the baggage， what information must be clearly marked？
146A passenger wants to check in a fragile item What should you do？
147What is the standard unit for measuring the size of checked baggage？
148A passenger asks about the location of his checked baggage during the flight What should you answer？
149If a passengers baggage is lost during check - in， what should you do first？
150When checking in baggage， the passengers ID card is mainly used to：
151A passenger has two pieces of baggage One is a large suitcase and the other is a small backpack How should they be checked in？
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