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1501What should you do if a passenger's flight is delayed during the check - in process？
1502A passenger has a connecting flight and asks about the layover time. You should：
1503When a passenger asks about the gate number for their flight， you should：
1504If a passenger is traveling with a special assistance requirement， like being wheelchair - bound， you should：
1505A passenger wants to choose a specific seat during check - in. You should：
1506What do you do when a passenger's identification doesn't match the name on the reservation？
1507If a passenger doesn't have a printed boarding pass and asks for one， you should：
1508When a passenger has a large carry - on bag that seems to exceed the size limit， you should：
1509At the check - in counter， what information do you first ask a passenger？
1510A passenger wants to change their ticket to a flight with a different departure airport. What information do you need to gather？
1511When a passenger asks about the loyalty points refund during a ticket refund process， you should：
1512If a passenger requests a refund and re - booking for the same flight on a different date because of a personal event change， you should：
1513A passenger wants to change their ticket to a flight with more legroom. What do you need to check？
1514When a passenger asks about the tax refund during a ticket refund process， you should：
1515If a passenger requests a refund for a flight that has been rescheduled by the airline to an inconvenient time， you should：
1516A passenger wants to change their ticket but has lost their original ticket receipt. What do you do？
1517When a passenger asks about the environmental impact fee refund during a ticket refund process， you should：
1518If a passenger wants to change their ticket to a flight with a different class of service and a different airline alliance， you should：
1519A passenger requests a refund for a ticket they bought for a friend who can no longer travel. What do you need？
1520What do you say when a passenger asks if they can get a refund and then re - book a ticket at a lower fare？
1521If a passenger wants to change their ticket and re - book on a flight that is part of a code-share agreement， you should：
1522A passenger bought a refundable ticket but is outside the normal refund - request time limit due to a natural disaster in their area. What should you do？
1523When a passenger asks about alternative flights during a ticket change process， what information do you provide？
1524If a passenger wants to change their ticket at the airport counter just before the flight's departure， you should：
1525What should you do if a passenger disputes the refund amount they are offered？
1526A passenger wants to change their ticket to a flight with a stopover from a non - stop flight. What do you need to inform them about？
1527When a passenger requests a partial refund for unused services on their ticket， you should：
1528If a passenger's flight is can-celled by the airline and they want a refund， you should：
1529A passenger bought a ticket with a promotional fare and wants to change it. What should you check？
1530What should you say when a passenger asks about the time it takes to process a ticket refund？
1531If a passenger wants to change their ticket class from economy to business， you should：
1532A passenger requests to change the name on their ticket due to a legal name change. What do you ask for？
1533When calculating the refund amount for a passenger， what factors do you consider？
1534If a passenger wants to change their ticket to a flight with a different airline， you should：
1535A passenger bought a non-refundable ticket but has a medical emergency. What should you do？
1536When a passenger requests a ticket refund， which of the following do you need to check first？
1537What should you do if a passenger asks to change their flight to an earlier one， but there are no available seats？
1538If a passenger wants to change the date of their flight ticket， but the new date has a higher fare， you should say：
1539When a passenger requests a ticket change， what information do you need to verify first？
1540A passenger is not familiar with the online ticketing process and asks for help. You should：
1541When a passenger wants to book a ticket for a flight that has a special promotion， you should：
1542If a passenger wants to book a group ticket for more than 10 people， you should：
1543A passenger asks about the difference between a refundable and non-refundable ticket.You should：
1544What do you do if a passenger has a discount code during the ticketing process？
1545If a passenger wants to buy a ticket for a flight that is sold out， you should：
1546When a passenger wants to book a ticket for a flight that has a stopover， you should：
1547A passenger is traveling during a peak travel season and asks about the best time to book a ticket for the lowest fare. You should：
1548If a passenger requests a seat assignment during the ticketing process， you should：
1549A passenger wants to buy a ticket using a voucher. You should：
1550When a passenger asks about the frequent flyer program benefits related to their ticket purchase， you should：
1551If a passenger wants to book a multi-city ticket， you need to：
1552What do you do if there is a system error during the ticketing process？
1553A passenger wants to upgrade their ticket after purchase. You should：
1554When a passenger asks about the baggage allowance included in the ticket price， you should：
1555If a passenger wants to book a round-trip ticket but with different airlines for each leg， you should：
1556What should you do if a passenger's credit card is declined during the ticketing process？
1557A passenger is traveling with an infant. How do you handle the ticketing for the infant？
1558When a passenger requests a paper ticket instead of an e-ticket， you should：
1559If a passenger wants to buy a ticket for a minor traveling alone， you should：
1560What is the standard form of identification you might ask a passenger to present when issuing an international flight ticket？
1561A passenger asks for a refund after purchasing a ticket. You should：
1562When issuing a ticket， you need to double - check：
1563If a passenger wants to add special services like a special meal to their ticket， you would：
1564A passenger is not sure which class of service （economy， business， first） to choose. You should：
1565When a passenger asks if they can pay for the ticket in installments， you should：
1566If a passenger wants to buy a ticket for a flight next month， you would first：
1567When a passenger asks about the cheapest ticket for a certain route， you should respond：
1568A passenger is trying to change their reservation at the airport counter just before the original flight's departure time. What is the appropriate response？
1569When a passenger asks to change their reservation to a non - stop flight from a connecting flight， you should：
1570What do you say to confirm a successful reservation change with a passenger？
1571If a passenger wants to change their reservation and the new flight has a different baggage allowance， you should：
1572When a passenger wants to change their reservation to a flight with more legroom， you might say：
1573A passenger requests a change of reservation for a group booking. What is the first thing you should do？
1574If a passenger wants to change their reservation to a flight departing from a different airport， you would：
1575When a passenger asks to change their reservation name slightly due to a spelling error， you should：
1576What information do you need to record when a passenger changes their reservation？
1577If a passenger wants to change their reservation to a flight with a stopover， you need to：
1578When a passenger requests a change of reservation due to a flight cancellation by the airline， you should：
1579A passenger wants to change their reservation but is in a hurry. What is the best way to handle the situation？
1580What form of payment might you ask a passenger to use when there is a fee for changing the reservation？
1581If a passenger wants to change their reservation to a flight with a different airline， you should：
1582When a passenger asks to change their reservation to an earlier flight， you should：
1583A passenger wants to change their reservation but can't remember their booking reference. What should you do？
1584If a passenger wants to change their reservation from economy class to business class， you might respond with：
1585When a passenger requests a change of reservation， you find there are no available seats on the desired flight. What do you say？
1586If a passenger wants to change the date of their reservation， you would ask：
1587What should you say when a passenger wants to change their reservation and you need to check the availability first？
1588The customer mentions that they are a frequent flyer. The agent should：
1589The customer wants to know if there is a flight with a shorter layover. The agent should：
1590If the customer wants to reserve a seat by the window， the agent can say：
1591The customer requests a special meal. The agent should say：
1592If the customer wants to book a round - trip ticket， the agent should ask：
1593The customer asks if there is a discount. The agent replies：
1594When the customer wants to book a business - class ticket， the agent says：
1595The customer wants to book a flight from Beijing to Shanghai. The agent should ask：
1596When answering a telephone reservation call， the agent should first say：
1597在航空运输中，“O&D”流量指的是（）。
1598业余卫星通信中所说的A、B、K、JA、JD、S、T等工作方式，表示的是：
1599在A、B、C、D四类放大器中，属于大信号放大器的全部类别有：
1600在A、B、C、D四类放大器中，适宜用作小信号放大器的是：
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